Terms & Conditions
Terms and Conditions for CareFly SMC Pvt Ltd Medical Tourism Services
Introduction
Welcome to CareFly SMC Pvt Ltd. We specialize in providing comprehensive medical tourism services, facilitating medical treatments abroad. Our services include, but are not limited to, dental services, aesthetic procedures, diagnostic services, and optional surgical treatments, along with travel and accommodation arrangements.
1. Service and Payment Terms
1.1 Service Provision Agreement
By engaging CareFly SMC Pvt Ltd, you ("the Patient") agree to receive and pay for the medical, travel, and accommodation services as detailed in the Service Provision Agreement provided to you. This agreement covers all costs associated with medical procedures, hospital stays, physician fees, medications, and any outlined travel and accommodation expenses.
1.2 Payment and Cancellation Policy
A non-refundable deposit amounting to 40% of the total cost is required upon booking. The remaining balance is due 30 days prior to the scheduled procedure date. Should you cancel within 14 days of the procedure date, a 50% cancellation fee of the total cost will be applied. Full payment is required to secure travel and accommodation arrangements, where applicable.
2. Medical History and Privacy
2.1 Medical History Requirement
You commit to providing a comprehensive medical history and any relevant medical records prior to undergoing any treatment. Failure to provide accurate and complete information may result in the cancellation of the procedure without a refund.
2.2 Confidentiality and Data Protection
All patient information and medical records will be treated with strict confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA) or the applicable privacy laws in the jurisdiction where services are provided, ensuring patient privacy and data protection.
3. Insurance and Liability
3.1 Insurance Recommendation
You are strongly encouraged to secure travel and medical insurance that covers overseas medical treatments, including provisions for cancellations, medical complications, or unforeseen circumstances. CareFly SMC Pvt Ltd is not responsible for compensating any such expenses.
3.2 Limitation of Liability
CareFly SMC Pvt Ltd limits its liability to the scope of services directly provided by it. You acknowledge and accept the inherent risks associated with the procedure(s) and agree that CareFly SMC Pvt Ltd is not liable for unforeseen outcomes, complications, or additional costs incurred as a result.
4. Aftercare and Dispute Resolution
4.1 Follow-up Care and Rehabilitation
CareFly SMC Pvt Ltd ensures follow-up care as specified in your treatment plan, including necessary consultations and rehabilitation services. Should disputes arise, they shall first be addressed through direct communication and, failing resolution, through mediation before any legal action is taken.
4.2 Complaints Procedure
Complaints must be submitted in writing within 30 days of the treatment date. CareFly SMC Pvt Ltd commits to addressing all complaints within 30 days of receipt.
5. Governing Law and Jurisdiction
5.1 Governing Law
This agreement and any disputes arising from it will be governed by the laws of Pakistan. Both parties agree to submit to the jurisdiction of the courts of Pakistan for the resolution of any disputes.
Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at:
Pakistan: +92 332 900 8210
USA: +1 231 464 7480
Website: www.careflymed.com
Email: info@careflymed.com
6. Certifications
CareFly SMC Pvt Ltd is committed to providing high-quality medical tourism services, in compliance with international standards and best practices. Our certifications and licenses include:
URS (ISO 9001 ~ 2015)
PNAC ISO 15189:2012
Licensed with PNRA and PNAC
Partnerships with Evercare Group, RIQAS RANDOX UK, EQAS BIORAD UK, and the College of American Pathologists USA
Associations with TDL (UK) and Synlab (Germany) for outsourced tests
Accreditation by CPSP for Radiology Fellowship Training
Academic constituent part of ISRA University
Registration with PHC and KP Health
7. Compliance and Standards
CareFly SMC Pvt Ltd adheres to the highest standards of quality and regulatory compliance in all aspects of our operations. Our partnerships and certifications with leading global and local institutions ensure that our services meet the stringent requirements set forth by these bodies.
8. Licensing and Partnerships
Our services are provided in accordance with the licenses granted by the Pakistan Nuclear Regulatory Authority (PNRA) and the Pakistan National Accreditation Council (PNAC). We are proud to partner with renowned institutions such as the Evercare Group, RIQAS RANDOX UK, EQAS BIORAD UK, and the College of American Pathologists USA to offer our clients the best in medical care and diagnostics.
9. Commitment to Excellence
CareFly SMC Pvt Ltd's commitment to excellence is further demonstrated by our IDC certifications, association with TDL and Synlab for outsourced tests, and accreditation by the CPSP for Radiology Fellowship Training. As an academically constituent part of ISRA University, we are dedicated to maintaining the highest standards of academic and operational excellence.
10. Conclusion
By choosing CareFly SMC Pvt Ltd for your medical tourism needs, you are entrusting your care to a company that is not only certified and licensed by prestigious organizations but also committed to upholding the highest standards of quality and safety in medical tourism.
11. Acknowledgment
By accepting these terms and conditions, you acknowledge that you have read, understood, and agreed to be bound by them. You also confirm that you are of legal age and have the authority to enter into this agreement.